Refund and Returns Policy

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept exchange/ Return or Refund of item(s) within 7 to 10 days of delivery.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within 7 to 10 days. A credit will automatically be applied to your original method of payment.

For COD (Cash on Delivery) transactions, refunds are available through direct bank transfers. Bank refunds are processed within 7-10 business days, and the bank account name must match the customer’s name.

Cash refunds are not available for COD orders.

Refunds will only be initiated after the returned item is received and verified. Please note, we are not liable for lost packages in self-shipped returns.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at karniklothekafe@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at karniklothekafe@gmail.com and send your item to: Shop No. 6, Ground Floor, Near Hotel Nilax, Ganesh Plaza, Rajendra Nagar, Sirsi Road, Jaipur.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: karniklothekafe@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at karniklothekafe@gmail.com for questions related to refunds and returns.